Breaking the emergency department binary: Why Canada needs a continuum of care — and a more responsible narrative
“Thank you for calling the office of Dr. [Name]. Our office hours are Monday to Friday from 9:00 a.m. to 5:00 p.m. If you are calling to book or change an appointment, please remain on the line or press 1 to speak with reception. If this is a medical emergency, please hang up and dial 911 or go immediately to your nearest emergency department.” How often have you heard this? It cuts to the chase of an important binary. Canada has slowly built a healthcare system that forces patients into a false choice. If something might be serious — a flu that will not break, a strange growth, chest discomfort that may or may not be alarming — Canadians face two options: wait for a family doctor appointment that may…
